The Sovereign AI
Service Desk
Citizens call the number they already know, or ask the concierge on your website. FidesGov answers, sorts, and routes every request in their own language. Their information never leaves your government.
Own Your AI. Serve every citizen.
Public service desks were built for a smaller, slower world
Today they buckle — and citizens, staff, and leaders all pay the price.
Lines collapse
When a deadline or crisis hits, phones jam, holds stretch for hours, and citizens give up.
Citizens left out
Anyone who doesn't use a smartphone app or speak the official language struggles to be served.
Data leaves control
Most automation ships citizen voices and ID numbers to foreign clouds you don't govern.
Staff drown in intake
Skilled public servants key in the same forms instead of helping people.
Three promises to your citizens — and to you
One system that earns trust by the way it is built, not by the claims it makes.
Sovereign
Runs on hardware your government owns. No citizen data ever leaves your borders — eliminating foreign surveillance and data-harvesting risk.
Inclusive
Answers in the languages your citizens speak, set for each city. Every citizen is served, not just the connected ones.
Resilient
When the phones jam, nothing gets lost. Every voicemail is captured and routed, and citizens can still get answers from the website concierge.
Two ways in. One clean record.
Your phone line stays exactly as it is. FidesGov works from what it already produces.
They call or click
A citizen calls your existing number and leaves a message, or asks the concierge on your website.
FidesGov understands
Each voicemail is transcribed on your own hardware. The concierge answers from information your staff approved, in the citizen's language.
Nothing slips through
FidesGov sorts each request, protects every ID number, and flags anything urgent.
It reaches the right desk
Staff get a clean summary with a drafted reply. Anything the AI can't answer goes to a person, with the full history attached.
Your data never leaves the building
There are two ways to automate citizen services. Only one keeps your data yours.
Typical cloud AI
- Citizen voices and ID numbers sent to foreign servers
- Recurring fees that rise with every call
- Subject to outages and rules you don't control
- Your data becomes someone else's asset
FidesGov
- Everything runs on government-owned hardware
- One system you own — no per-call cloud tax
- No outside AI service to fail or change its rules
- Your data stays your sovereign property
Every citizen. Their language.
Languages are set for each city, based on who lives there. Common choices:
Your phone line, untouched
FidesGov works from your voicemails and call records. No new number, no change to your phone system, no risk to the line citizens already use.
Website concierge
Answers citizens' questions day or night on your city's website, from information your staff approved. When the phones are down, the concierge is still there.
Live voice answering comes in the next phase, on the same hardware you own.
Built for public trust
Every pilot includes these from day one.
Nothing to replace
Your phone system stays as it is. FidesGov works from what it already records, so the pilot starts fast.
No outside AI service
Transcription and answers run on hardware your government owns. No foreign cloud, no per-call fees.
Privacy built in
ID numbers are masked before the AI reads a request. Staff see what they need, nothing more.
Watched every day
TechFides Heartbeat checks system health around the clock without touching citizen data. Your IT team gets its own read-only view.
One model, three scales
You own the hardware; TechFides deploys and supports the system — the government-scale extension of the TechFides Sovereign family.
Municipality
A single secure workstation, on-site.
Regional / State
An enterprise server node in your data center.
National
A clustered, redundant national deployment.
Not sure where you fit? Start with a free AI Fit Check or request a pilot.
Run a pilot in one department
Pick one high-volume service. We set up FidesGov on hardware you own, in your citizens' languages, and measure it for 90 days: requests handled, response times, staff hours returned. Then you decide.
Request a pilot briefing